Politique de remboursement

Zio Foods Return and Refund Policy

Due to food safety considerations, we do not accept change-of-mind returns or exchanges for food, candy, or chocolate.

If your order arrives damaged, contains an incorrect item, or has a product quality issue, please contact us promptly through the contact page at shopziofoods.ca. Include your order number, a description of the issue, and photos of the product and packaging where possible.

We will review the issue and arrange an appropriate refund or replacement where applicable. Please contact us before sending any items back. We cover any return shipping required for an issue caused by us.

Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to process the refund.

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.

This policy does not limit any rights you have under applicable consumer protection laws.