Politique d’expédition

Shipping & Delivery Policy

At Shopzio Foods (Zio Foods), we are committed to providing quality products, competitive shipping rates, and convenient delivery options to retail and wholesale customers across Canada.

We offer nationwide parcel shipping, GTA local delivery, and customized delivery arrangements for qualifying business and bulk orders.

1. Canada-Wide Shipping Rates

We offer the following shipping options for eligible Canadian destinations:

Standard Shipping

  • Orders under $100: Flat shipping rate of $13.95.
  • Orders of $100 or more: FREE standard shipping.

Expedited Shipping

  • Orders under $180: Flat shipping rate of $25.99.
  • Orders of $180 or more: FREE expedited shipping.

Shipping thresholds are calculated on the eligible merchandise subtotal after discounts and before applicable taxes and shipping charges.

Shipping rates and services may vary depending on destination, parcel weight, dimensions, carrier availability, and product availability.

Important: Standard and expedited parcel shipping promotions do not automatically apply to GTA local delivery, wholesale orders, pallet shipments, or oversized freight deliveries.

2. GTA Local Delivery

Shopzio Foods proudly offers convenient local delivery to eligible residential and commercial addresses throughout the Greater Toronto Area and surrounding communities.

Our local delivery service is designed to support convenience stores, offices, restaurants, catering businesses, vending machine operators, retailers, and other customers requiring reliable grocery and beverage deliveries.

Local delivery is available within approximately 95 km of our designated Toronto dispatch location, subject to address eligibility and delivery availability.

GTA Local Delivery Rates

Delivery Distance

Minimum Order

Delivery Fee

Free Delivery Threshold

Up to 30 km

$350.00

$29.99

$1,000+

30–50 km

$450.00

$39.99

$1,500+

50–70 km

$650.00

$49.99

$2,000+

70–95 km

$850.00

$69.99

$3,000+

All amounts are in Canadian dollars.

Free GTA Local Delivery

We are pleased to offer FREE local delivery on qualifying orders based on the customer’s delivery distance and eligible order subtotal.

  • Within 30 km: Free delivery on orders of $1,000 or more.
  • Within 30–50 km: Free delivery on orders of $1,500 or more.
  • Within 50–70 km: Free delivery on orders of $2,000 or more.
  • Within 70–95 km: Free delivery on orders of $3,000 or more.

Free-delivery eligibility is calculated on the merchandise subtotal after discounts and before taxes and delivery charges.

Please note: Free local delivery is subject to order verification, delivery capacity, and final approval by Shopzio Foods.

For eligible wholesale orders, delivery charges may initially appear during order submission. Qualifying charges will be removed from the final invoice following order review and approval.

Customers should not assume that a displayed delivery charge has been waived unless confirmed by Shopzio Foods.

Local Delivery Conditions

  • Delivery distances are determined using the eligible delivery address and our designated Toronto dispatch location.
  • Minimum order values apply to each delivery zone.
  • Delivery is subject to scheduling, product availability, and service capacity.
  • Deliveries may be consolidated with other scheduled routes to maintain competitive pricing.
  • Customers must provide accurate delivery addresses, contact information, and receiving instructions.
  • Oversized, palletized, unusually heavy, or specialized deliveries may require a separate delivery quotation.
  • Additional charges may apply for special handling, restricted-access locations, or unusual unloading requirements, subject to customer approval.
  • Delivery outside the listed zones may be considered on a case-by-case basis.

Shopzio Foods reserves the right to review delivery eligibility and confirm the applicable delivery fee before fulfilling an order.

3. Wholesale, Bulk & Pallet Orders

Shopzio Foods supports wholesale and business customers requiring larger quantities of beverages, confectionery, grocery products, and other foodservice merchandise.

Wholesale and bulk orders may be subject to separate pricing, minimum order quantities, and delivery arrangements.

Wholesale Order Review

Wholesale orders may be submitted for review before final payment is requested.

Our team may verify:

  • Product availability and quantities.
  • Applicable wholesale or pallet pricing.
  • Delivery location and transportation requirements.
  • Eligibility for complimentary local delivery.
  • Special handling or freight requirements.

Following review, customers will receive a confirmed order summary or final invoice for approval and payment.

Wholesale orders are not considered confirmed for fulfillment until Shopzio Foods has approved the order and the required payment arrangements have been completed.

Pallet and freight shipments may be quoted separately and are not automatically eligible for standard parcel shipping promotions or complimentary local delivery.

4. Remote and Northern Destinations

Due to higher transportation costs and limited carrier availability, special shipping conditions may apply to orders destined for:

  • Nunavut
  • Northwest Territories
  • Yukon
  • Labrador and other remote locations where applicable

Our standard and expedited flat-rate shipping offers and free-shipping thresholds may not apply to these destinations.

Where available, shipping charges will be calculated based on the destination, parcel size, weight, and available carrier services. Additional charges may apply to cover the actual cost of delivery.

If additional shipping charges are required after an order has been placed, we will contact the customer for approval before proceeding with shipment.

Delivery times to remote and northern destinations may be longer than standard estimates.

5. Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and statutory holidays.

Processing times may be extended during peak periods, public holidays, or when an item is temporarily unavailable.

Customers will receive an order confirmation after placing an order. Shipping confirmation and tracking information will be provided when available.

Wholesale and local delivery orders may require additional processing time for inventory confirmation, route planning, and delivery scheduling.

6. Delivery Estimates

Delivery times depend on the destination, selected shipping service, carrier, weather, and other transportation conditions.

Estimated delivery dates shown at checkout or in tracking information are estimates and are not guaranteed.

GTA local delivery dates are subject to route scheduling and order confirmation.

Remote areas, northern destinations, and locations experiencing carrier delays may require additional delivery time.

7. Shipping Destinations

Shopzio Foods primarily serves customers across Canada.

Available shipping destinations and delivery services will be displayed at checkout where supported.

GTA local delivery is offered separately from nationwide parcel shipping and is subject to the distance-based conditions outlined in Section 2.

Shipping to the United States or other international destinations may be offered where available.

International orders may be subject to customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.

These charges are the customer’s responsibility unless otherwise stated.

8. Order Tracking

When tracking is available, customers will receive tracking information through their shipping confirmation email or other applicable order notifications.

Tracking updates may take time to appear after a parcel has been handed to the carrier.

For GTA local delivery, customers may receive delivery confirmation or scheduling information directly from Shopzio Foods or its authorized delivery partners.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including the correct postal code and contact details.

Incorrect or incomplete addresses may cause delays, additional carrier charges, or failed delivery attempts.

Any applicable address correction or reshipping costs may be charged to the customer.

For commercial deliveries, customers should ensure that the receiving location is accessible during the agreed delivery window.

10. Delayed, Damaged, or Missing Shipments

If your order is delayed, arrives damaged, or appears to be missing, please contact Shopzio Foods with your order number and relevant details.

We will work with the shipping carrier or delivery provider, where applicable, to help investigate the issue and determine the appropriate next steps.

Customers receiving large wholesale deliveries are encouraged to inspect merchandise upon receipt and promptly report visible damage or discrepancies.

11. Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Changes may not be possible once an order has been processed, packed, dispatched, or handed to the carrier.

Wholesale and special-order merchandise may be subject to additional cancellation conditions communicated during order confirmation.

12. Contact Us

For shipping questions, GTA local delivery inquiries, wholesale orders, or delivery assistance, please contact Shopzio Foods through the contact information listed on our website.

Shopzio Foods (Zio Foods)

Website: https://shopziofoods.ca

Thank you for choosing Shopzio Foods. We appreciate your business and look forward to serving you.

Zio Foods – Quality Products. Competitive Prices. Reliable Delivery.